How Many Jobs are Available in Consumer Services in US in 2023

The field of consumer services in the United States offers a diverse range of job opportunities for individuals with different skills and interests. With the increasing use of technology and the growing importance of customer satisfaction, the demand for consumer services professionals is on the rise. Jobs in this field can be found in a variety of industries, including retail, healthcare, finance, and technology. Some of the most common job titles in this field include customer service representative, technical support specialist, call center agent, and customer experience manager. Whether you are looking for a role in a call center, an online service center, or in a brick-and-mortar retail store, there are plenty of opportunities available in the field of consumer services.

Employment: According to the Bureau of Labor Statistics (BLS), the employment of customer service representatives is projected to grow 5% from 2019 to 2029, which is about as fast as the average for all occupations.
Wages: In May 2020, the median hourly wage for customer service representatives was $16.34.
Industries: The industries with the highest levels of employment in this field include finance and insurance, professional, scientific, and technical services, and retail trade.
Workplace: A significant number of customer service representatives work in call centers or customer service centers. Some work in a traditional office setting, while others work from home.
Education: The majority of customer service representatives have a high school diploma or equivalent. Some employers may prefer or require postsecondary education.

These statistics give a general idea of the current state of the field of consumer services in the United States. However, the specific job market and demand for certain positions may vary by region and industry.

Types of Jobs in Consumer Services in US

The field of consumer services offers a wide range of job opportunities in various industries, including retail, healthcare, finance, and technology. Here are some of the most common types of jobs in consumer services in the United States in 2023:

Customer Service Representative: This role involves assisting customers with their inquiries, complaints, and other issues through phone, email, or chat.
Technical Support Specialist: This role involves providing technical assistance to customers who are having issues with a product or service.
Call Center Agent: This role involves handling customer inquiries, complaints, and orders over the phone.
Customer Experience Manager: This role involves overseeing the customer experience and ensuring that customers are satisfied with the company’s products and services.
Sales Representative: This role involves selling products and services to customers, often over the phone or through online channels.
Social Media Manager: This role involves managing a company’s social media presence and responding to customer inquiries and complaints through social media channels.
Retail Associate: This role involves assisting customers in a retail store and helping them find the products they are looking for.
Healthcare Customer Service Representative: This role involves assisting patients with scheduling appointments, navigating insurance and billing issues, and answering general healthcare-related questions.

Customer Service Representative

Basic Qualifications: High school diploma or equivalent, good communication and interpersonal skills, and basic computer proficiency.
Salary: According to the Bureau of Labor Statistics (BLS), the median hourly wage for customer service representatives was $16.34 in May 2020. The specific salary will vary depending on the company, industry, and location.
Duty Hours: Many customer service representatives work full-time, but there are also part-time and flexible schedules available. Some customer service representatives may work evenings, weekends, or holidays, as customer service is often needed outside of regular business hours.
Duties: The main duty of a customer service representative is to assist customers with their inquiries, complaints, and other issues through phone, email, or chat. They may also process orders, resolve customer complaints, and provide information about products and services.

Technical Support Specialist

Basic Qualifications: Associates or bachelor’s degree in a relevant field, experience with technology and computer systems, and excellent problem-solving skills.
Salary: According to the BLS, the median annual wage for computer user support specialists was $57,470 in May 2020. The specific salary will vary depending on the company, industry, and location.
Duty Hours: Technical support specialists may work full-time or part-time, and may be required to work outside of regular business hours. Some technical support specialists work from a call center or customer service center, while others may work from a home office.
Duties: The main duty of a technical support specialist is to provide technical assistance to customers who are having issues with a product or service. They may also diagnose and resolve technical problems, install software, and provide training and support to customers.

Call Center Agent

Basic Qualifications: High school diploma or equivalent, good communication and interpersonal skills, and basic computer proficiency.
Salary: According to Payscale, the average hourly wage for a call center agent is $14.12. The specific salary will vary depending on the company, industry, and location.
Duty Hours: Call center agents may work full-time or part-time, and may be required to work outside of regular business hours. Some call center agents may work from a call center or customer service center, while others may work from a home office.
Duties: The main duty of a call center agent is to handle customer inquiries, complaints, and orders over the phone. They may also provide information about products and services, resolve customer complaints, and process orders.

Customer Experience Manager

Basic Qualifications: Bachelor’s degree in business, marketing, or a related field, experience in customer service and/or customer experience, and excellent communication and interpersonal skills.
Salary: According to Glassdoor, the average salary for a customer experience manager is $79,319. The specific salary will vary depending on the company, industry, and location.
Duty Hours: Customer experience managers typically work full-time during regular business hours, but may occasionally be required to work outside of regular hours to attend meetings or resolve customer issues.
Duties: The main duty of a customer experience manager is to oversee the customer experience and ensure that customers are satisfied with the company’s products and services. They may also gather customer feedback, analyze customer data, and implement improvements to the customer experience.

Sales Representative

Basic Qualifications: High school diploma or equivalent, sales experience, and excellent communication and interpersonal skills.
Salary: According to the BLS, the median annual wage for wholesale and manufacturing sales representatives was $62,460 in May 2020. The specific salary will vary depending on the company, industry, and location.
Duty Hours: Sales representatives may work full-time or part-time, and may be required to work outside of regular business hours. Some sales representatives work from an office, while others may work from a home office or in the field.
Duties: The main duty of a sales representative is to sell products and services to customers, often over the phone or through online channels. They may also provide product information and demonstrations, negotiate prices, and close sales.

Basic Qualifications: Bachelor’s degree in marketing, communications, or a related field, experience in social media marketing, and excellent communication and interpersonal skills.
Salary: According to Glassdoor, the average salary for a Social Media Manager is $55,958. The specific salary will vary depending on the company, industry, and location.
Duty Hours: Social Media Managers typically work full-time during regular business hours, but may be required to work outside of regular hours to manage social media campaigns or respond to customer inquiries.
Duties: The main duty of a Social Media Manager is to develop and implement social media strategies for a company, in order to increase brand awareness, engage with customers, and drive sales. They may also manage social media accounts, create and curate content, monitor social media metrics, and report on the success of social media campaigns.

Retail Associate

Basic Qualifications: High school diploma or equivalent, customer service experience, and good communication and interpersonal skills.
Salary: According to Payscale, the average hourly wage for a retail sales associate is $11.40. The specific salary will vary depending on the company, industry, and location.
Duty Hours: Retail Sales Associates typically work part-time or full-time hours, including weekends and evenings. Some stores may require overnight or early morning shifts.
Duties: The main duty of a Retail Sales Associate is to provide excellent customer service and support sales efforts by assisting customers with their purchases, handling customer complaints and inquiries, and processing transactions at the cash register. They may also stock shelves, set up displays, and keep the store clean and organized.

Healthcare Customer Service Representative

Basic Qualifications: High school diploma or equivalent, customer service experience, and excellent communication and interpersonal skills. Basic computer skills and knowledge of healthcare terminology are also important.
Salary: According to Glassdoor, the average salary for a Healthcare Customer Service Representative is $32,989. The specific salary will vary depending on the company, industry, and location.
Duty Hours: Healthcare Customer Service Representatives typically work full-time or part-time hours, and may be required to work evenings, weekends, or overnight shifts.
Duties: The main duty of a Healthcare Customer Service Representative is to provide customer service support to patients and healthcare providers, by answering inquiries, processing claims and benefits, and resolving customer complaints. They may also assist with scheduling appointments, verifying insurance coverage, and providing information on healthcare policies and procedures.

How to Find jobs in Consumer Services in US

There are several ways to find jobs in consumer services in the United States:

Online job boards: Websites like Indeed, Monster, and Glassdoor list a large number of job openings in consumer services. You can search for jobs by keyword, location, and industry, and also set up job alerts to receive notifications when new positions are posted.

List of Important Websites for Online consumer services Job Search

Indeed: https://www.indeed.com/
Monster: https://www.monster.com/
Glassdoor: https://www.glassdoor.com/
SimplyHired: https://www.simplyhired.com/
ZipRecruiter: https://www.ziprecruiter.com/
LinkedIn Jobs: https://www.linkedin.com/jobs/
CareerBuilder: https://www.careerbuilder.com/
Dice: https://www.dice.com/
FlexJobs: https://www.flexjobs.com/
Remote.co: https://remote.co/remote-jobs/customer-service/
Guru: https://www.guru.com/
Upwork: https://www.upwork.com/
Freelancer: https://www.freelancer.com/
SimplyHired: https://www.simplyhired.com/
Hired: https://hired.com/
Workable: https://www.workable.com/
Remote OK: https://remoteok.io/remote-customer-service-jobs
Remote.com: https://remote.com/remote-jobs/customer-service
We Work Remotely: https://weworkremotely.com/
Remote Jobs Club: https://remotejobs.club/
Virtual Vocations: https://www.virtualvocations.com/
Power to Fly: https://powertofly.com/
The Muse: https://www.themuse.com/
FlexJobs: https://www.flexjobs.com/search?search=consumer+service
Remote.co: https://remote.co/remote-jobs/customer-service/
Remote Jobs Hub: https://remotejobshub.com/customer-service-jobs/
Remote Customer Service Jobs: https://www.remotecustomerservicejobs.com/
Remote.co: https://remote.co/remote-jobs/customer-service/
Remote4me: https://remote4me.com/remote-jobs/customer-service-jobs
Remote Customer Service Jobs: https://www.remotecustomerservicejobs.com/

Company websites: Many companies have career sections on their websites, where you can find information about current job openings and apply directly online.

Professional networking websites: Websites like LinkedIn can be a great resource for finding job opportunities in consumer services. You can connect with recruiters and hiring managers, and also network with other professionals in your field. Websites: LinkedIn is the largest professional networking website and is a great resource for finding job opportunities in consumer services.

URL: https://www.linkedin.com/

Staffing agencies: Staffing agencies specialize in matching job seekers with temporary and permanent job opportunities. You can search for staffing agencies that specialize in consumer services, and submit your resume for consideration.

List of Important Staffing Agencies Websites for Online consumer services Job Search

Robert Half: https://www.roberthalf.com/
Adecco: https://www.adeccousa.com/
Manpower: https://www.manpower.com/
Randstad: https://www.randstadusa.com/
Aerotek: https://www.aerotek.com/
Kelly Services: https://www.kellyservices.com/
TEKsystems: https://www.teksystems.com/en
Pro Staff: https://www.prostaff.com/
Express Employment Professionals: https://www.expresspros.com/
Volt Workforce Solutions: https://www.volt.com/
Accountemps: https://www.accountemps.com/
OfficeTeam: https://www.officeteam.com/
Spherion: https://www.spherion.com/
Creative Circle: https://www.creativecircle.com/
Modis: https://www.modis.com/
The Onin Group: https://www.oningroup.com/
The Select Group: https://www.selectgroup.com/
AtWork Personnel Services: https://www.atwork.com/
The Adecco Group: https://www.adeccogroup.com/
The Agile Group: https://theagilegroup.com/
LGC Hospitality Staffing: https://www.lgcassociates.com/
Randstad Sourceright: https://www.randstadsourceright.com/
Impellam North America: https://impellam.com/
Beacon Hill Staffing Group: https://www.beaconhillstaffing.com/
AtWork Search: https://atworksearch.com/
Versatile Staffing Solutions: https://versatilestaffingsolutions.com/
The People Group: https://thepeoplegroup.ca/
Sterling Talent Solutions: https://www.sterlingtalentsolutions.com/
Robert Half International: https://www.roberthalf.com/
Eliassen Group: https://www.eliassen.com/
Kforce: https://www.kforce.com/
Vaco: https://www.vaco.com/
The Judge Group: https://www.judge.com/
Latitude: https://www.latitude36.com/
Workway: https://www.workway.com/
Genesis10: https://www.genesis10.com/

Community resources: Local job fairs, career centers, and community organizations may also have information about job opportunities in consumer services.

Is Consumer Service a Good Career Path ?

A career in consumer services can be a good option for some individuals, depending on their interests, skills, and personal goals. Here are some benefits and drawbacks of working in consumer services that can help you evaluate if this field might be a good fit for you:

Pros:

Customer Interaction: If you enjoy helping people and have good communication skills, a job in consumer services can be a great fit. In many cases, you will have the opportunity to interact directly with customers and help them solve problems or answer questions.
Flexibility: Depending on the type of consumer service job, you may have the option to work part-time, full-time, or even remotely, which can provide a good deal of flexibility.
Career Opportunities: Consumer services is a large and growing field, and there are many career paths to choose from, such as customer service representative, social media manager, and retail sales associate.
Job Security: Many consumer services jobs are in high demand, which means that you may have a good degree of job security.

Cons:

Stressful Environment: Some consumer service jobs can be stressful, particularly when dealing with difficult customers or handling large volumes of calls or requests.
Limited Opportunities for Advancement: Depending on the company and the position, opportunities for advancement may be limited in consumer services.
Low Wages: In some cases, consumer services jobs can pay lower wages than other types of jobs.

In conclusion, a career in consumer services can be a good option for some individuals, but it’s important to carefully evaluate the pros and cons before making a decision. If you have the right skills and personality, a job in consumer services can be a rewarding and fulfilling career choice.